Josephine Martinez

2605 Driftwood Drive214-912-3043

Mesquite, Texas 75150jmweller1962@gmail.com

Objective: Experience bilingual, transportation professional, familiar with all phases of Over the Road (OTR) freight issues, specializing in freight brokering, dispatching, account management, customer service and all associated the logistic business.

Skills:

●       Bilingual- offering alternative employee advantages

●       Customer Service- understanding the terminology and customer needs.

●       Excellent, soft skills- experience in negotiations and conflict resolution.

●       Dependable- mature, understanding the needs of reliability and dependability.

●       Adaptable – comprehend new and challenging methods

●       Creative- able to see’ the big picture and work to get the job done.

Experience:

Origin Agent/ Destination Agent- Graebel Van Lines, Garland, TX5/2013-Present

●       In and out bound calls to Customers setting appointment for surveys and deliveries of household goods.

●       Process of surveyor’s paperwork into HHG system and emailing coordinators surveys information.

●       Building pack crew and driver paperwork for their jobs daily.

●       O/A & DA for international Household goods and rates local moves.

 

Logistic Load Coordinator – Schneider National, Dallas, TX 03/2012- 01/2013

●       Accepted and coordinated incoming orders with trucks and drivers.

●       Progress reports and availability through email or phones through the day to customer.

●       Inputting information in Excel spread sheets in to multiply reports.

●       Inbound and outbound calls daily to customer.

●       Clerical part of this job is entering all the data that the driver provided each day for daily reports, filing and answering phones.

 

International Load Coordinator – Frozen food express, Lancaster, TX03/2011- 10/2011

●       (Released from employment was based on economic decisions)

●       Experienced in Customs clearance for in-bound and out-bound freight, into USA from Mexico and Canada.

●       Invoiced to Mexican carriers for services to the Border and scanned paperwork in for accounting to receive.

●       Experience in AS400 dispatching software.

●       Provide, resolution to drivers crossing freight at international borders.

●       Have knowledge of Transportation industry.

 

Dispatch/Customer Service - Coach America, Dallas, TX04/2010 – 01/11

●       (Released from employment was based on economic decisions)

●       Experience in busy Customer service call center environment, both in-bound and out-bound calls

●       Received orders from Railroads and contacted next available driver and updated Availability report.

●        Experience in Mc Leod dispatching Software, Google earth and map Software.

●        Working in fast pace environment and multi-tasking providing resolution to rail road of any late trips.

Have knowledge of Transportation industry.

References upon Request